2015-07-24 / Community

31 Years Of Customer Service at YANKEE FORD & You Can Still Leave Your Hip Boots at Home!

While a lot has change in the automotive industry since Yankee Ford opened its doors, one thing has not. Yankee Ford is as committed to its customers as it was 31 years ago. Patrick Murray, Yankee Ford’s General Service Manager, said it is this focus on pleasing the customer that sets Yankee Ford apart from its competitors!

“The biggest thing that separates us is the people”, said Murray, who has been with the dealership since it started. “From our owner all the way down, we know the most important person in our store on any given day is the customer! Our main focus is on customer satisfaction.” “We have built some long term relationships with some great people over the years.” “We think of our customers as friends and family.”

Yankee Ford is the one-stop shop for all of your automotive needs and takes the pain out of repairs by offering customers such amenities as shuttle service to and from your home or work, Saturday service, WIFI and free loaners when available while theirs are being worked on.

‘We are a full-service dealership from the sale of new and used vehicles to the service of all makes and models”, Murray said. “We have a State-of-The-Art Collision Center. We have the parts to service not only our in house business, but we supply independent shops and collision centers throughout Maine.” Yankee Ford, Murray said, does everything it can to make sure the prices offered are fair and competitive.

“We mystery shop our competitors to make sure our service prices are competitive”, Murray said. “The perception that the dealer is more expensive just isn’t true”. “We know that to be your service center of choice we have to offer value as well as expert repairs.” Yankee Ford, more than doubles the national average of customers returning to the dealership for service. For more information on Yankee Ford, which is open Monday through Saturday, 165 Waterman Drive, South Portland or visit yankeeford.com or call 799- 5591.

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