2013-12-20 / Community

Help desk and user support offered at community college

Starting in the spring 2014 semester York County Community College will offer a certificate in help desk and user support.

Intended for part-time study, the program gives students hands-on experience in diagnosing problems, providing support, and handling basic administration of desktop and mobile operating systems, software packages, and LAN networks.

The curriculum is designed to develop critical thinking skills and enable a student to be ready for today’s jobs and the ability to thrive in the ever-changing IT landscape.

“This new certificate program will prepare our graduates for entry level positions,” said Mark Monnin, chairman of the YCCC computer technology department. “IT is a growing field here in Maine and the nation. Nearly all medium to large IT departments have a support center or a help desk team, and positions within those teams are great starting points for many successful careers in information technology.”

The creation of the new certificate program was funded in part by LD90 which was recently approved by the Maine State Legislature. Possible jobs opportunities include: help desk specialist, user support specialist, and consumer support technician. All courses in this certificate program may be applied to the Computer Technology Associate in Applied Science degree.

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